Because migraine doesn't have to control you


Privacy and Cookies Policy

This statement explains the privacy and the data protection practices which apply to services provided by Jan Southern.

Our aim is to safeguard our users’ privacy whilst providing a personalised and valuable service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.

Due to the personal nature of the work that we do, we treat your privacy extremely seriously. We ensure that your personal information is treated in accordance with the Data Protection Act and make every effort to follow best practice as detailed by the Information Commissioner’s Office.

Any personal information you provide to us through email, in person or by the contact form will be stored securely. It will only be used for the purposes listed below in this policy. It will never be passed to any third party unless required by law or with your explicit consent.

Jan Southern may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd November 2012. ICO registration number: Z3456256

What type of data is collected?
We collect personal data about you to help with the process of your successfully booking your appointment and receiving treatment. The type of data that is collected via web, email, telephone or in person may include name, contact information including email and postal address, demographic information such as postcode and interests, information on health and wellbeing relevant to the provision of appropriate treatment and/or advice, other information relevant to customer surveys and/or offers.

How do we use that data?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to optimise the Jan Southern website according to your interests

Health and wellbeing data collected by Jan Southern about our clients will be securely destroyed six years after the date of your last direct contact with Jan Southern.

Cookies are small files that websites place on your hard drive or browser to enable additional features of the website to work. Use of cookies is common practice and many websites use them and most internet browsers automatically accept cookies.

We may use technology to monitor traffic passing through our website. Your Internet browser has the built-in facility for storing small files (“cookies”) that hold information which allows a website to recognise/identify you however, modifications can be made to your browser to prevent “cookies” being stored on your PC.

The Jan Southern website uses traffic cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

If you would like information on how to refuse or delete cookies (i.e. prevent Google Analytics from using your browsing behaviour as part of its analysis), or just to find out more about them please visit

IP Address
An IP Address is a globally unique identifier of your computer. In most cases your ISP (or network server if a business user) will allocate an IP address for the duration of your online session. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of specific visitors to the site.

We are committed to ensuring that your information is secure. Our email marketing system ( is provided by well respected and responsible organisation in the USA. Mail Chimp are “notified as a ‘data controller’ in respect of personal data about UK clients whom we collect personal data from in accordance with this Privacy Policy Under UK law, we are a “data controller” in respect of the personal data about our UK Members but not in respect of personal data about people on your Distribution Lists (where we act as a “data processor”). We are notified with the UK Information Commissioner’s Office as a data controller in accordance with this Privacy Policy and our Registration Number is Z1907965.”

Providing Jan Southern with your personal information implies acceptance that your data may be stored in this way. All paper copies of your data are filed and stored securely to prevent access by third parties. Your personal data will never be shared verbally in a way which would identify you personally or compromise your security or privacy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Under the Data Protection Act 1998, you are entitled to see any of the personal information which we store and to request us to correct any errors. We are entitled to charge a small fee for this information. If you wish to do so please write to Jan Southern, Ground Floor 4, 86 Causewayside, Edinburgh, EH9 1PY

By providing us with your personal information you agree that you have read, understood and accept Jan Southern’s Privacy Policy. You also consent to the use, transfer and disclosure of the information referred to throughout this Privacy Policy.

If you do not wish us to use your personal information for individual contact or direct marketing purposes, we will remove your details immediately at any time by writing to or emailing us at
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

The content of this website is the copyright of Jan Southern and all rights are reserved. You may not download content for reproduction, transmission or distribution to others for commercial purposes.

Every effort is made to ensure that information contained on this website is up to date and fully accurate. It should be noted, however, that this information is subject to change without notice. Jan Southern accepts no liability for the accuracy of all the information presented at any given time.