Privacy and Cookies Notice

Who We Are
Jan Southern is the trading name of Janet Southern, is a Mind/Body Practitioner who specialises in helping people to enjoy more migraine-free days and people who want to flourish without frazzling. When I speak about ‘I’ this is who I mean. I am based in Edinburgh. The best way to get in touch with me is either via phone +44 0755 407 0770 or via email jan@jansouthern.co.uk

Data I Collect
I am glad that you have chosen to visit my website. I write and share information that I hope is both helpful and interesting for you. I write about who I am, what I do and how I can help you.

To help me improve my website and tailor it better meet the needs of both visitors and my clients, I use different tools such Google Analytics and Webmaster Tools Webmaster tools to monitor visitors to my website. These cookies help me to understand things such as how you found out about me and which pages were viewed by people like yourself visiting my website. If you’d prefer me not to see this you can disable cookies in your internet brower. I’d like you to be safe in the knowledge that I do not collect personal data, such as your email, when you visit my website.

As a visitor to my web, the only way I will have your email is if you fill out my contact form or sign up for my newsletter.

I do collect personal data about you to help with the process of successfully booking your free consultation call, your appointments and your participation in my services, for example my 1-to-1 programmes, courses and workshops.

The type of data that is collected via web, email, telephone or in person may include name, contact information including email and postal address, demographic information such as postcode and interests, information on health and wellbeing relevant to the provision of appropriate treatment and/or advice, other information relevant to customer surveys and/or offers.

Mailing Lists
If you sign up for my weekly newsletter list (the Sunday Brunch Review) I will collect your first name, surname and email address. When you sign up you can also choose to opt-in to receive emails about spaces on my 1-to-1 programmes, workshops and courses.

I use Mailchimp to deliver my newsletters. I gather information around email opening and clicks using industry standard technologies. This helps me to monitor and improve my newsletters. You can easily unsubscribe at any time by simply clicking the unsubscribe button and the top and bottom of my newsletter emails. Or, you may contact me directly at jan@jansouthern.co.uk and ask me to remove you from my mailing list.

Data Storage
Any information I hold from you is strictly confidential. Where I use software to store your data, I choose well respected and responsible companies such as MailChimp, Stripe and Freeagent. If the company is based in the USA I checked that they participate in and comply with the EU-U.S. Privacy Shield Framework. Where they are based in the UK and/or the EU I check to the best of my abilities to see that they are GDPR compliant.

Clients’ intake forms and session notes from my 1-to-1 programmes are stored securely offline. These are not shared and are viewed only by myself.

Data Rentention
In accordance with my Insurers requirements, I hold client information, including session notes, for seven years after we have finished working together. After this time, and if we have not begun working together again, this information is securely destroyed.

In accordance with HMRC requirements, I keep client data, including invoices and receipts, for 6 years after we have finished working together. After this time this information is securely destroyed.

Links to Other Websites
My website may contain links to other websites of interest. However, once you have used these links to leave our site, you should not that we do not have control over that other website. You should review the Privacy Notice of each website that you visit to check that you agree with the personal data that they collect from you.

Payments
My clients have the option to pay me by BACs, Credit Card or Debit Card.

Paying by BACs, the only information I see if what the bank shares with me: name of the person, name of company (if applicable), how much has been paid and preferably the reference number on the invoice.

I use Stripe to allow my clients to pay by either credit card or debit card, if they prefer.

In some cases I may use Eventbrite to promote and collect payment for events, courses and workshops.

Access to your Personal Information
If you want to find out what data I hold on you please get in touch with me via email jan@jansouthern.co.uk, and include your name and email address. I will take a look through my data and provide you an OVERVIEW. You have the right to view, amend or delete your personal data that I hold*

*Please refer to Data Retention above to check what information and the period of time I am obliged to hold with regards to HMRC and my Insurers.

ICO
I am registered with UK Information Commissioner’s Office (ICO). My registration number is Z1907965

Changes to this Privacy Notice
I may make changes to this Privacy Notice from time to time by updating this page. Last updated May 2018

Copyright
The content of this website is the copyright of Jan Southern 2018 and all rights are reserved. You may not download content for reproduction, transmission or distribution to others for commercial purposes.