Privacy and Cookies Notice

Who We Are
Jan Southern is the trading name of Janet Southern, an advanced massage therapist who specialises in helping people who’ve tried everything enjoy more migraine-free days and people who want to flourish without frazzling. When I speak about ‘I’ this is who I mean. I am based in Edinburgh. The best way to get in touch with me is either via phone +44 0755 407 0770 or via email jan@jansouthern.co.uk

Data I Collect
I am glad that you have chosen to visit my website. I write and share information that I hope is both helpful and interesting for you. I write about who I am, what I do and how I can help you.

To help me improve my website and tailor it better meet the needs of both visitors and my clients, I use different tools such Google Analytics and Webmaster Tools Webmaster tools to monitor visitors to my website.

These cookies (see below) help me to understand things such as how you found out about me and which pages were viewed by people like yourself visiting my website. If you’d prefer me not to see this you can disable cookies in your internet browser.

I’d like you to be safe in the knowledge that I do not collect personal data, such as your email, when you visit my website. As a visitor to my web, the only way I will have your email and First name is if you fill out my contact form or sign up for my newsletter.

I do collect personal data about you to help with the process of successfully booking your free consultation call, your appointments and your participation in my services, for example my 1-to-1 programmes, courses and workshops.

The type of data that is collected via web, email, telephone or in person may include name, contact information including email and postal address, demographic information such as postcode and interests, information on health and wellbeing relevant to the provision of appropriate treatment and/or advice, other information relevant to customer surveys and/or offers.

Mailing Lists
If you sign up for my weekly newsletter list (the Freedom From Migraine weekly round-up) I will collect your first name, surname and email address. When you sign up you can also choose to opt-in to receive emails about spaces on my 1-to-1 programmes, workshops and courses.

I use Mailchimp to deliver my newsletters.

I gather information around email opening and clicks using industry standard technologies. This helps me to monitor and improve my newsletters. You can easily unsubscribe at any time by simply clicking the unsubscribe button and the top and bottom of my newsletter emails. Or, you may contact me directly at jan@jansouthern.co.uk and ask me to remove you from my mailing list.

I never rent, sell or trade email lists with other organisations and businesses. I will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Data Storage
Any information I hold from you is strictly confidential. Where I use software to store your data, I choose well respected and responsible companies such as MailChimp, Stripe and Freeagent. If the company is based in the USA I check that they participate in and comply with the EU-U.S. Privacy Shield Framework. Where they are based in the UK &/or ED I check that they are GDPR compliant.

Clients’ intake forms and session notes from my 1-to-1 programmes are stored securely offline. These are not shared and are viewed only by myself.

Data Rentention
In accordance with my Insurers requirements, I hold client information, including session notes, for seven years after we have finished working together. After this time, and if we have not begun working together again, this information is securely destroyed.

In accordance with HMRC requirements, I keep client data, including invoices and receipts, for 6 years after we have finished working together. After this time this information is securely destroyed.

Cookies
Like many other website operators I use ‘cookies’ and other tracking technologies such as ‘pixels’ and ‘beacons’ on my website to improve the customer experience, deliver content tailored to your interests and serve relevant online targeted advertising, as well as learn more about how you interact with the site.

Cookies are small data files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use and navigation of the website and to compile statistical reports on website activity.

For further information visit about cookies or all about cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

If you want to opt-out of interest-based advertising, please visit http://www.youronlinechoices.eu for more information.

Google Analytics
In common with many other websites when you visit www.jansouthern.co.uk I use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. I do this not to identify you personally but to analyse your use of our website in order to deliver relevant website content and advertisements to you and to understand the effectiveness of our marketing and advertising activities.

By visiting my website I may have access to your *IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

This data may be processed for the purposes of analysing the use of my website and my services. The legal basis for this processing is Legitimate Interest, namely monitoring and improving our website and services.

If you would like information on how to refuse or delete cookies (i.e. prevent Google Analytics from using your browsing behaviour as part of its analysis), or just to find out more about them please visit www.aboutcookies.org.

*An IP Address is a globally unique identifier of your computer. In most cases your ISP (or network server if a business user) will allocate an IP address for the duration of your online session.

Custom Audiences
From time to time I may use Facebook’s ‘Customer File Custom Audience’ service. This service enables Jan Southern to display personalised ads to you when you visit Facebook, or Audience Network.
It works by hashing (converting) a list of email addresses at source, before the data is sent to Facebook and used to match the people on the list to people on Facebook.

Where I use Customer File Custom Audiences, I will only include you if you have consented to receive marketing from me. If you have given us your consent, you can change your mind at any time by clicking on an unsubscribe link at the bottom of any newsletter email from us, or by contacting Jan Southern at jan@jansouthern.co.uk.

This website also uses the Facebook tracking pixel to collect data on visitor behaviour, such as:
which pages are visited
which device was used to view the website
what actions were taken

This information may be used to serve website traffic Custom Audience ads in future.

You can also opt out of collection of information and third party adverts by using the following services:
Digital Alliance Advertising Opt Out at www.aboutads.info/choices
Your Online Choices at www.youronlinechoices.eu

Links to Other Websites
My website may contain links to other websites of interest. However, once you have used these links to leave our site, you should not that we do not have control over that other website.
You should review the Privacy Notice of each website that you visit to check that you agree with the personal data that they collect from you.

Payments
My clients have the option to pay me by BACs, Credit Card or Debit Card. Paying by BACs, the only information I see if what the bank shares with me: name of the person, name of company (if applicable), how much has been paid and preferably the reference number on the invoice.
I use Stripe to allow my clients to pay by either credit card or debit card, if they prefer.

In some cases I may use Eventbrite to promote and collect payment for events, courses and workshops.

Access to your Personal Information
If you want to find out what data I hold on you please get in touch with me via email jan@jansouthern.co.uk, and include your name and email address. I will take a look through my data and provide you an OVERVIEW. You have the right to view, amend or delete your personal data that I hold*

*Please refer to Data Retention above to check what information and the period of time I am obliged to hold with regards to HMRC and my Insurers.

ICO
I am registered with UK Information Commissioner’s Office (ICO). My registration number is Z1907965

Changes to this Privacy Notice
I may make changes to this Privacy Notice from time to time by updating this page. Last updated May 2018

Copyright
The content of this website is the copyright of Jan Southern 2018 and all rights are reserved. You may not download content for reproduction, transmission or distribution to others for commercial purposes.